If you are not satisfied with your purchase, we offer full refunds or exchanges for new, unused merchandise within 14 days of the original purchase date. To be eligible for a return, your item must be in the same condition that you received it and in the original packaging.
All eligible returns must be accompanied with receipt or proof of purchase and with any original tag(s) attached. All refunds will be made in the form of the original payment/card. Any original shipping charges will not be refunded. Returns that do not meet our policy will not be accepted.
Additional Items not eligible for refund
• Gift Cards
• Personalized Items
• Sale/Discounted Items
• Promotional Items
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Once your item(s) is received, inspected and approved, a replacement will be sent out within 3-5 business days. Additional shipping and handling charges will apply to replacement items.
Please allow 3-5 business days for your order to process and ship. Once your order is processed and shipped, you will receive a shipping confirmation email. Items lost, stolen or damaged during shipping is not the responsibility of Zuka Sound Inc. You can purchase insurance that will cover lost, stolen or damaged shipped items at checkout. Please note that the estimated delivery date is an estimate only and is not guaranteed due to third party carriers. Personalized and items may require additional time to process. Your estimated delivery date will be included in your shipping confirmation email. Your items may arrive sooner than the estimated delivery date.
Please note that once you place an order at www.myzuka.ca, there is a limited period of time during which you will be able to cancel your order until it is fully processed. Please email **********@myzuka.ca to request a cancellation. If the cancel option is available, you will be notified via email.